Dealing with insecure, intimidated people

Insecure people hope for support, encouragement, and validation, just as anyone else does.  The difference is that they need it more, because they have difficulty giving it to themselves.

Rather than get annoyed at them, understand that they may need it more, and be willing and happy to give them that boost of encouragement. With time, they may overcome some of their insecurity, and you will have played a small role in making their life better.

If you want to avoid giving them positive energy, which they take and do not give back to you, you can choose to avoid them, don’t validate or invalidate them further, and go on with your own life. You decide if you want to take responsibility enough to care for them, when they don’t give back to you.

It’s as if they are standing on quicksand. Lend a hand, pull them out sometimes. If you can’t do it without offending them, you’re not helping them. Maybe in that situation, if you aren’t obligated, just walk away.


I have the study blues

Between work and study over the past 4 days I have done 60 hours of work. I feel exhausted and burnt out.

My sense of humor has left the building along with my patience and empathy. I do not want to talk to or politely tolerate anyone.

I am looking forward to the end of the semester though I am sure everyone is going to want to try to pile in and see me and I just need some SPACE.

Anyhow that’s me, just trying to survive this week.

Building a business case for a new position, steps

  1. Determine what the new position should be titled, to whom the hire should report and which existing employment roles would report to the individual in the newly formed position.
  2. Insert a paragraph on Position context within the business
  3. State objectives and goals
  4. State position criteria including education and personal
  5. Outline the specific job responsibilities you envision for the position and be as detailed as possible
  6. Criteria that should be used in hiring for the position
    • Educational background and qualifications
    • Years of experience in the field
    • Specialised training or knowledge that would be paramount to effectively working the job
  7. Outline the expected volume of work for the next several years
  8. Consider projects coming up, explain how they will be negatively impacted if you don’t have enough help
  9. Close with a summary


  • Focus on the business impact of filling (or not filling) the position
  • Point to specific projects which you don’t have the capacity to service
  • Data is everything in this
  • Giving specific examples of extra things you could do is best, along with how that would increase sales/improve customer satisfaction/achieve the strategic aims of the company.
  • Mention a lack of people is preventing you from doing those things: i.e. not putting in needed features, not fixing bugs, not addressing customer needs

Big list of customer touch points

Touchpoint name How
Billboards Print media
Building signage Print media
Business card Print media
Care card Product
Christmas card Print media
Classified ad Print media
Customer loyalty program PC, Laptop, Smartphone, Tablet
Dealer – Adverts Print media
Dealer – Customer service Face to face
Dealer – Installer Face to face
Dealer – Office staff Phone
Dealer – Response to repair or warranty Phone, Face to face
Dealer – Sales and measure Face to face
Dealer brochure Face to face, mail
Dealer manner, knowledge and attitude Phone, Face to face
Direct marketing strategy Print media
Email – attachments PC, Laptop, Smartphone, Tablet
Email – content PC, Laptop, Smartphone, Tablet
Email – signature PC, Laptop, Smartphone, Tablet
Email – subject line PC, Laptop, Smartphone, Tablet
Facebook – page PC, Laptop, Smartphone, Tablet
Facebook – post PC, Laptop, Smartphone, Tablet
Facebook – user generated content PC, Laptop, Smartphone, Tablet
Family Face to face, Social media
Friends Face to face, Social media
Google – maps PC, Laptop, Smartphone, Tablet
Google – search result PC, Laptop, Smartphone, Tablet
Homeshow kiosk Face to face
Letterhead Print media
Local directory Print media
Local paper Print media
Manner of product installation Face to face
Manner of product measure Face to face
Merchandise Print media
Newletters Email, mail
News articles Print media
Online – forum PC, Laptop, Smartphone, Tablet
Online – Testimonial PC, Laptop, Smartphone, Tablet
Order paperwork – Invoice Email, Face to Face
Order paperwork – Quote Email, Face to Face
Ordering system PC, Laptop
Payment tools PC, Laptop, Smartphone, Tablet, Face to face
Phone calls Phone
Pinterest PC, Laptop, Smartphone, Tablet
Policies PC, Laptop, Smartphone, Tablet
Pricebooks Print media
Product branding Print media
Product descriptions Print media, PC, Laptop, Smartphone, Tablet
Product design Product
Product manual Product
Product packaging Print media
Product performance Design
Product specification documents Product
Product usability Design PC, Laptop, Smartphone, Tablet
Promotional event Face to face
Autogenerated emails PC, Laptop, Smartphone, Tablet
Reports Print media
Search – Paid PC, Laptop, Smartphone, Tablet
Showroom Face to face
Showroom banners Face to face
Stickers Print media
Text message Phone
Thank you cards Print media
Twitter PC, Laptop, Smartphone, Tablet
Twitter PC, Laptop, Smartphone, Tablet
Uniform Print media
User guides Print media
Vehicle sign writing Print media
Voicemail greeting Phone
Voicemail message left on customer phone Phone
Warranty card Product
Website – Blog PC, Laptop, Smartphone, Tablet
Website – Gallery PC, Laptop, Smartphone, Tablet
Website – Home page PC, Laptop, Smartphone, Tablet
Website – Navigation menu PC, Laptop, Smartphone, Tablet
Website – News articles PC, Laptop, Smartphone, Tablet
Website – Product pages PC, Laptop, Smartphone, Tablet
Yellow pages Print media
Youtube videos PC, Laptop, Smartphone, Tablet